Frequently asked questions

General questions

How do I get started?

The easiest way to begin planning your trip is to give us a call at +372 712 2720. Our office is open on Mondays through Fridays from 9 – 5pm EET/EEST. You can also request a quote online by filling out the contact form. Once submitted, we will reach out to you as soon as possible (usually within the 24h).

What COVID-19 measures are in place and how will you ensure everyone is safe?

We care deeply about the well-being of our guests and our trip follows all local regulations. 

What if I cannot travel because of COVID-19 restrictions?

Once the 25% down payment is made, the trip is non refundable unless there are travel restrictions imposed by the government that force the cancellation of the trip. In that case, the trip will be moved to a later date. We require all guests to purchase travel insurance that covers unforeseen circumstances which would prevent them from travelling, and this is how you would recover your costs from needing to cancel. Please read our Terms and Conditions for more information.

Do I need a visa?

Most travellers do not need a visa for the Schengen region. In cases where a Schengen visa is required it will be issued by the embassy in your country of origin. 

What services do you provide?

We will provide you a complete package with accommodation, transfers, transport tickets, day trips, city tours and excursions. Flights, meals (unless specified in the package), visas and personal expenses are not included.

What happens if I get sick?

The prospect of getting sick while alone in a foreign country is daunting, and this is why we require all our guests have comprehensive travel and medical insurance that includes international evacuation. Should you fall sick, we will escort you to the nearest medical facility so you can get the help you need.

Can I make various instalments for the trip?

Our payment plan includes 2 instalments: a 25% (except Lapland) payment when the trip is booked and the remaining balance 45 (except Lapland) days before the trip. If you wish to make the payment in several instalments, it’s is also possible.

Can you accommodate dietary restrictions?

We aim to accommodate guests’ requirements as much as possible and we can typically make sure that everyone is well catered for. However, this is not always possible and some tours, due to their nature, make this a challenge. Please discuss your requirements at the time of booking so we can make sure you will have an amazing time.

Will there be free time on the trip?

We make sure that you always have some free time to explore each destination on your own. Typically, there is a bit of free time daily for you to add on any activity, book a slot at the hotel spa, go wander a city on your own or choose how much or how little you want to eat. We don’t like to rush you and we are firm believers in slower travel so you will always have some time to take it all in.